Privacy Policy
PERSONAL DATA PROTECTION POLICY
The company ELENI LOUKATOU (hereinafter referred to as the "Company") pays special attention and respect to the protection of your personal data. This Privacy Policy (hereinafter referred to as "Policy") concerns the conditions of collection, storage and use of personal data by our Company, located at: Leof. Pigis 55, Melissia
ATHENS GREECE, tel.: +30 2106095870 and e-mail: helenloukatou@gmail.com
About us
The Company is responsible for the website www.loukatou.com which is the website of the company (hereinafter referred to as the site). The personal data you provide us with when you register or visit our website are subject to processing and will be kept in a file under the responsibility of our Company. In addition any other personal data you provide us with are also subject to processing and will be kept on file under the responsibility of the company.
This Policy and its Terms and Conditions may be updated from time to time and, for this reason, you should regularly update its contents and check it for any changes.
1. DEFINITION OF PERSONAL DATA
The term "personal data", as used in this Policy, refers to information of the data subjects, i.e. natural persons, whether private or professional, such as name, postal address, e-mail address, contact telephone number, etc., which can be used to identify the identity of a customer or visitor of the website (site).
2. DEFINITION OF PROCESSING OF PERSONAL DATA
Processing of Personal Data is the collection, recording, organization, storage, adaptation, modification, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data of natural persons.
3. METHOD OF COLLECTION OF PERSONAL DATA
We collect information about you in the following circumstances, among others:
A. When you contact us directly through our call centre to request information.
B. during your visit to the Website & during the ordering process.
C. If you respond to our promotional activities or request information, e.g. by filling in a response form or by entering your data online on our website via the contact form.
D. in order to register as a member and open an Account
Ε. If you provide personal data on behalf of a third party, you should ensure that the third party in question has prior knowledge of this Policy. If you are under the age of 16, you must not provide us with any information about you unless you have the consent of the person exercising parental responsibility for you. Please help us to keep your information up to date by informing us of any changes to your personal data.
4. WHAT PERSONAL DATA WE COLLECT FROM YOU
The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:
Α. Contact Data. & order billing details (VAT, profession, address), credit and debit card details are registered in the secure bank system.
B. Site Usage & Contact: IP, browsing data for statistical purposes
C. Information about reasons for contacting us: information regarding reasons for interest, support services, requests for our services, including complaints and claims.
D. The Website may use cookies in order to improve the user's experience while browsing the Website and to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when visiting a website. Cookies are stored on the visitor/user's hard drive but do not take note of any document or file from the visitor's/user's computer. They are used to facilitate the visitor/user's access to certain services, for statistical purposes in order to determine the areas in which these services are useful or popular or for marketing purposes. The visitor/user/member of the Website/Application can configure his/her browser in such a way as to prohibit the reception of all cookies or to notify him/her when a cookie is sent. However, visitor/user/member of the Website should be aware that certain features or services of the Website may not function properly without cookies.
We collect the above necessary information from you, which you voluntarily provide to us.
5. PROCESSING OF PERSONAL DATA
We do not make decisions, or carry out profiling, based on automated processing of your data.
6. LAWFUL BASIS FOR THE PROCESSING OF PERSONAL DATA
For your data related to your actions as described above, the lawfulness of their processing is based on your consent.
7. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The personal data that you provide anywhere on the pages and services of our website are intended solely for purposes related to the provision of our services, the sale of our products and communication with you for your information.
The personal data declared by the user / member anywhere on the Website are intended solely for the purpose of ensuring the operation of the services provided and the legality of the relevant communications and may not be used by any third party not authorized, without complying with the provisions of the General Data Protection Regulation (EU) 2016/679, the national legislation and the relevant acts of the Data Protection Authority, Law 3471/2006 and the ePrivacy Directive (2002/58/EC, mod. 2009/136/EC) as currently in force. Finally, through the use of the services of the Website, it is possible that other information may be requested or collected for statistical purposes, which, however, is disconnected from the personal data of the user/member in accordance with the provisions of the legislation on the protection of personal data.
The company operates in accordance with current Greek and EU legislation and keeps your personal data safe.
In summary, we only ask for as much information as we need in order to enjoy a unique browsing experience, service based on your needs and communication with you. We therefore collect your information for the purposes of supporting our visitors, providing our services and communicating with you.
In particular, we collect your information for the purpose of registering you as a member of the site and contacting you about services you have requested or information about our services.
8. DATA RECIPIENTS
Recipients of the Data are the absolutely necessary personnel and associates of the Company, who are bound by confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.
9. PERSONS CARRYING OUT THE PROCESSING
The Processors of the processing of personal data have agreed and committed to the Company:
- To maintain confidentiality,
- To maintain confidentiality, to observe confidentiality, not to send Data to third parties without the Company's permission,
- To take appropriate security measures,
- To comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
10. TIME FOR PROCESSING AND STORAGE OF DATA - TIME FOR DELETION OF DATA
The data provided by you will be kept/stored by us only for as long as necessary to fulfil the purpose for which you have provided us with your data and in compliance with the applicable legal provisions.
In particular, your data will be kept from the receipt of the relevant consent, which is calculated from your voluntary provision of the data and after you have taken note of the terms of the Privacy Policy posted on the home page of our website and until you revoke it by sending us a request to the Company's mail or when it is no longer necessary for the above purposes.
We restrict access to your data to the designated persons necessary to use it for the purpose.
11. DATA SECURITY
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to ensure the security and protection of your data from any form of accidental or unlawful processing. The site has an SSL certificate installed to encrypt and secure your personal and browsing data.
These measures are reviewed and modified when necessary, with the aim of keeping your personal data more secure.
The processing of your Data in any way is only permitted to persons authorised by us, our employees and partners exclusively for the above mentioned purposes.
12. YOUR RIGHTS AS A DATA SUBJECT
Α. You have the right to access your personal data.
This means that you have the right to be informed by us about whether and what data we process about you. If we process any data we hold about you, you can ask to be informed about the purpose of the processing, the type of data we hold about you, who we give it to, how long we store it, whether automated decision-making is carried out, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.
B. You have the right to correct inaccurate personal data.
If you find that there is an error in any personal data held about you, you may submit a request to us to correct it.
C. You have the right to erasure/right to be forgotten.
You can ask us to erase your data if it is no longer necessary for the processing purposes listed above or you wish to withdraw your consent in the case where this is the only lawful basis.
D. You have the right to portability of your data.
You can ask us to receive the data you have provided in a readable form or ask us to transfer it to another controller.
Ε. You have the right to restrict processing.
You can ask us to restrict the processing of your data for as long as your objections to the processing are pending.
F. You have the right to object to the processing of your data.
You may object to the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that override your right.
13. HOW TO EXERCISE YOUR RIGHTS
For the above purposes, any request should be made in writing to the company at the following email address:helenloukatou@gmail.com
For any questions or suggestions or statements related to these matters, please contact us by email or by using the contact form.
In the above ways you can still contact us for further information on the progress of your requests.
14. MANAGEMENT OF APPLICATIONS
We will respond to your requests free of charge without delay, and in any case within (1) one (1) month after we receive your request. However, if your Request is complex or there are a large number of requests, we will notify you within the month if we need to obtain an extension of another (2) two months within which to respond to you.
If your requests are manifestly unfounded or excessive in particular because of their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action or refuse to follow up on the request.
15. APPLICABLE LAW
We process your Data in accordance with the General Data Protection Regulation 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
16. YOUR RIGHT OF APPEAL
You have the right to lodge a complaint with the Personal Data Protection Authority (postal address 1-3 Kifissia Street, P.K. 115 23, Athens, tel. 2106475600, e-mail address contact@dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.
17. MODIFICATION OF THIS POLICY
We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other appropriate means. We encourage you to periodically read this Policy to know how your Data is protected.
The Company is the Data Controller for the Data it processes.
The company ELENI LOUKATOU (hereinafter referred to as the "Company") pays special attention and respect to the protection of your personal data. This Privacy Policy (hereinafter referred to as "Policy") concerns the conditions of collection, storage and use of personal data by our Company, located at: Leof. Pigis 55, Melissia
ATHENS GREECE, tel.: +30 2106095870 and e-mail: helenloukatou@gmail.com
About us
The Company is responsible for the website www.loukatou.com which is the website of the company (hereinafter referred to as the site). The personal data you provide us with when you register or visit our website are subject to processing and will be kept in a file under the responsibility of our Company. In addition any other personal data you provide us with are also subject to processing and will be kept on file under the responsibility of the company.
This Policy and its Terms and Conditions may be updated from time to time and, for this reason, you should regularly update its contents and check it for any changes.
1. DEFINITION OF PERSONAL DATA
The term "personal data", as used in this Policy, refers to information of the data subjects, i.e. natural persons, whether private or professional, such as name, postal address, e-mail address, contact telephone number, etc., which can be used to identify the identity of a customer or visitor of the website (site).
2. DEFINITION OF PROCESSING OF PERSONAL DATA
Processing of Personal Data is the collection, recording, organization, storage, adaptation, modification, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data of natural persons.
3. METHOD OF COLLECTION OF PERSONAL DATA
We collect information about you in the following circumstances, among others:
A. When you contact us directly through our call centre to request information.
B. during your visit to the Website & during the ordering process.
C. If you respond to our promotional activities or request information, e.g. by filling in a response form or by entering your data online on our website via the contact form.
D. in order to register as a member and open an Account
Ε. If you provide personal data on behalf of a third party, you should ensure that the third party in question has prior knowledge of this Policy. If you are under the age of 16, you must not provide us with any information about you unless you have the consent of the person exercising parental responsibility for you. Please help us to keep your information up to date by informing us of any changes to your personal data.
4. WHAT PERSONAL DATA WE COLLECT FROM YOU
The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:
Α. Contact Data. & order billing details (VAT, profession, address), credit and debit card details are registered in the secure bank system.
B. Site Usage & Contact: IP, browsing data for statistical purposes
C. Information about reasons for contacting us: information regarding reasons for interest, support services, requests for our services, including complaints and claims.
D. The Website may use cookies in order to improve the user's experience while browsing the Website and to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when visiting a website. Cookies are stored on the visitor/user's hard drive but do not take note of any document or file from the visitor's/user's computer. They are used to facilitate the visitor/user's access to certain services, for statistical purposes in order to determine the areas in which these services are useful or popular or for marketing purposes. The visitor/user/member of the Website/Application can configure his/her browser in such a way as to prohibit the reception of all cookies or to notify him/her when a cookie is sent. However, visitor/user/member of the Website should be aware that certain features or services of the Website may not function properly without cookies.
We collect the above necessary information from you, which you voluntarily provide to us.
5. PROCESSING OF PERSONAL DATA
We do not make decisions, or carry out profiling, based on automated processing of your data.
6. LAWFUL BASIS FOR THE PROCESSING OF PERSONAL DATA
For your data related to your actions as described above, the lawfulness of their processing is based on your consent.
7. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The personal data that you provide anywhere on the pages and services of our website are intended solely for purposes related to the provision of our services, the sale of our products and communication with you for your information.
The personal data declared by the user / member anywhere on the Website are intended solely for the purpose of ensuring the operation of the services provided and the legality of the relevant communications and may not be used by any third party not authorized, without complying with the provisions of the General Data Protection Regulation (EU) 2016/679, the national legislation and the relevant acts of the Data Protection Authority, Law 3471/2006 and the ePrivacy Directive (2002/58/EC, mod. 2009/136/EC) as currently in force. Finally, through the use of the services of the Website, it is possible that other information may be requested or collected for statistical purposes, which, however, is disconnected from the personal data of the user/member in accordance with the provisions of the legislation on the protection of personal data.
The company operates in accordance with current Greek and EU legislation and keeps your personal data safe.
In summary, we only ask for as much information as we need in order to enjoy a unique browsing experience, service based on your needs and communication with you. We therefore collect your information for the purposes of supporting our visitors, providing our services and communicating with you.
In particular, we collect your information for the purpose of registering you as a member of the site and contacting you about services you have requested or information about our services.
8. DATA RECIPIENTS
Recipients of the Data are the absolutely necessary personnel and associates of the Company, who are bound by confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.
9. PERSONS CARRYING OUT THE PROCESSING
The Processors of the processing of personal data have agreed and committed to the Company:
- To maintain confidentiality,
- To maintain confidentiality, to observe confidentiality, not to send Data to third parties without the Company's permission,
- To take appropriate security measures,
- To comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
10. TIME FOR PROCESSING AND STORAGE OF DATA - TIME FOR DELETION OF DATA
The data provided by you will be kept/stored by us only for as long as necessary to fulfil the purpose for which you have provided us with your data and in compliance with the applicable legal provisions.
In particular, your data will be kept from the receipt of the relevant consent, which is calculated from your voluntary provision of the data and after you have taken note of the terms of the Privacy Policy posted on the home page of our website and until you revoke it by sending us a request to the Company's mail or when it is no longer necessary for the above purposes.
We restrict access to your data to the designated persons necessary to use it for the purpose.
11. DATA SECURITY
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to ensure the security and protection of your data from any form of accidental or unlawful processing. The site has an SSL certificate installed to encrypt and secure your personal and browsing data.
These measures are reviewed and modified when necessary, with the aim of keeping your personal data more secure.
The processing of your Data in any way is only permitted to persons authorised by us, our employees and partners exclusively for the above mentioned purposes.
12. YOUR RIGHTS AS A DATA SUBJECT
Α. You have the right to access your personal data.
This means that you have the right to be informed by us about whether and what data we process about you. If we process any data we hold about you, you can ask to be informed about the purpose of the processing, the type of data we hold about you, who we give it to, how long we store it, whether automated decision-making is carried out, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.
B. You have the right to correct inaccurate personal data.
If you find that there is an error in any personal data held about you, you may submit a request to us to correct it.
C. You have the right to erasure/right to be forgotten.
You can ask us to erase your data if it is no longer necessary for the processing purposes listed above or you wish to withdraw your consent in the case where this is the only lawful basis.
D. You have the right to portability of your data.
You can ask us to receive the data you have provided in a readable form or ask us to transfer it to another controller.
Ε. You have the right to restrict processing.
You can ask us to restrict the processing of your data for as long as your objections to the processing are pending.
F. You have the right to object to the processing of your data.
You may object to the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that override your right.
13. HOW TO EXERCISE YOUR RIGHTS
For the above purposes, any request should be made in writing to the company at the following email address:helenloukatou@gmail.com
For any questions or suggestions or statements related to these matters, please contact us by email or by using the contact form.
In the above ways you can still contact us for further information on the progress of your requests.
14. MANAGEMENT OF APPLICATIONS
We will respond to your requests free of charge without delay, and in any case within (1) one (1) month after we receive your request. However, if your Request is complex or there are a large number of requests, we will notify you within the month if we need to obtain an extension of another (2) two months within which to respond to you.
If your requests are manifestly unfounded or excessive in particular because of their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action or refuse to follow up on the request.
15. APPLICABLE LAW
We process your Data in accordance with the General Data Protection Regulation 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
16. YOUR RIGHT OF APPEAL
You have the right to lodge a complaint with the Personal Data Protection Authority (postal address 1-3 Kifissia Street, P.K. 115 23, Athens, tel. 2106475600, e-mail address contact@dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.
17. MODIFICATION OF THIS POLICY
We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other appropriate means. We encourage you to periodically read this Policy to know how your Data is protected.
The Company is the Data Controller for the Data it processes.
